updated Friday, December 4, 2020 at 1:47 PM CST
Studio Policies
APPOINTMENTS
All services are by appointment only, and all clients will be required to provide their card payment information upon booking. As a result, walk-ins cannot be accommodated. Consultation appointments are required for all new clients.
ARRIVALS
Late arrivals interfere with your stylist’s ability to respect the scheduled start times for subsequent clients in a day. Clients who arrive late to a service appointment may forfeit their stylist’s obligation to render their service in full, potentially resulting in terminated or incomplete service. Failure to arrive within 15 minutes of your appointment’s scheduled start time signifies a no-show, which is liable to incur a fee.
CELL PHONES & RECORDING DEVICES
Video recordings of your stylist/service are not permitted without her consent. Brambleroots is not responsible for the loss or damage of any device while in use on the premise. Please double-check your belongings before departing the studio.
CHILDREN
The studio area cannot accommodate children who are not being serviced. This is for the safety of the child, as well as the productivity of working professionals in neighboring units. Please make arrangements for childcare prior to your appointment. Children as clients are welcome, but they cannot stay in the studio after their scheduled appointment time slot. Brambleroots does not offer child discounts on services.
CONDUCT
Obscene or otherwise inappropriate gestures/language are prohibited. This includes comments using slurs of any sort, and also includes expressions regarding race, ethnicity, nationality, sexual orientation, gender identity/expression, and/or disability. Obscenities will be determined at your stylist’s discretion.
Client may not be under the influence of any mind-altering substance for any part of any appointment.
Your stylist reserves the right to permanently suspend all current and future services if any part of this conduct agreement is violated.
DEPOSITS
Labor-intensive appointments may require a deposit valued up to half your quoted service price. All deposits are nonrefundable in all circumstances. Your deposit may not be transferred to a rescheduled appointment date, so please book wisely.
NO-SHOWS, RESCHEDULING, AND CANCELLATIONS
All no-shows and late-cancellations (cancelling/rescheduling with fewer than 48 hours’ notice) for service appointments will automatically forfeit any deposits paid for that date. No-shows and late-cancellations for appointments made without a deposit may incur a fee valued up to $30. This includes consultation time slots. Fees will be assessed the same day of your appointment and cannot be applied as a credit to future services.
RETURNS/REFUNDS
Each service is rendered uniquely to the specifications communicated by the client during the consultation. To ensure your satisfaction, it is critical to be an honest and active participant during the consultation process. The labor of your stylist cannot be refunded once service is rendered. Should your outcome be unsatisfactory, please contact Brambleroots via email.
Due to their use in personal grooming, all sales of physical goods are final. This includes, but is not limited to, tools, extensions, hairpieces, prosthetics, and netting/cables.
SAFETY
When reserving your services, please notify your stylist of any medical conditions that may affect or be affected by your services, e.g., allergies, high blood pressure, lesions, pregnancy, diabetes, or physical ailments. This will help us provide you with optimized care. Brambleroots cannot be held responsible for aggravating any condition that has not been disclosed prior to services.
By booking an appointment, clients signify they have read and agree to the above terms.
Any violation of these terms may result in immediate, nonrefundable termination of service.